FAQ

Frequently Asked Questions

We love to clean, and it shows. Tell us about your cleaning needs, and we’ll send you an estimate within 24 hours. 
Yes, we clean offices and commercial properties too! Call us at 347-662-2440 for details.
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What is the best way to set up my first appointment?

You can either call our office during business hours (M-F, 9:15 am – 4:45 pm) or you can use our online request form here.

Scheduling policy

Appointments are available 7 days a week. We generally require a minimum of 48 hours notice to schedule a first appointment. To schedule an appointment, please call us at 347-662-2440, Monday – Friday, 9:15 am – 5:00 pm.

Will I always have the same cleaner?

If you wish to have the cleaner return on a regular basis or for a follow-up visit, please contact the cleaner directly. You will be furnished with the cleaner’s name and contact details prior to your first cleaning.

Who do I pay?

Please pay directly to the cleaner at the end of the visit.

What method of payment do you accept?

Cash or by check (made payable to the cleaner).

Should I tip?

Gratuity is not included in the price quote, but tipping is customary on the first visit. We recommend between 10 - 20% of the service price.

How much of the payment goes to the cleaning provider?

100% of the price of the cleaning goes to the provider.

How do I know the person who arrives at my home is with Si Se Puede?

Please ask the cleaning provider to show you her We Can Do It! ID card when they arrive (link to image). If the provider doesn’t have their ID with them, please call our office so that we can confirm they are with Si Se Puede.

How long will the cleaning take?

There is no estimated average length for a cleaning, as all homes are different. Si Se Puede does not work on an hourly basis. When booking your first cleaning, please keep in mind that it might take at least a few hours for service to be complete.

May I leave my home during the cleaning?

We recommend that you meet the cleaner at the beginning of service so that you can show them your home, where you keep your supplies, and give any special instructions. Unless you wish to, it’s not necessary to remain for the duration of the cleaning.

What if I need to cancel or reschedule my appointment?

To cancel or reschedule your appointment, please contact the cleaner at least 24 hours in advance via text message to the cleaner's mobile phone. You will be furnished with the cleaner’s name and contact details prior to your first cleaning.

What if something goes wrong?

Please inspect the space before the cleaner leaves so that any oversights can be corrected. If you are otherwise dissatisfied, please contact the office within 24 hours of the service.

I am dissatisfied with the service. What should I do?

Please call us at 347-662-2440 within 24 hours of your cleaning visit. If you are dissatisfied, the cleaning provider(s) can return within 72 hours of the first visit to do any unfinished work.

What’s included in the standard cleaning?

You can see what’s included in our standard cleaning here (link).

Why is there a range of pricing for each type of unit?

Your first cleaning will be the highest price on the range—discounts apply for more regular service and your cleaning provider will confirm your discounted rate.

Where does Si Se Puede provide service?

We provide cleaning services throughout the 5 boroughs of New York City.

Do you provide cleaning services in non-residential spaces?

We do! Please call our office to arrange a free consultation.

Does Si Se Puede provide cleaning products?

We ask that customers have the following cleaning materials ready before the cleaning service begins:
  1. Vacuum cleaner, with attachments & a fresh vacuum bag - in good working condition
  2. Clean mop or 'Swiffer', plus bucket
  3. Dustpan & broom
  4. Rubber gloves
  5. Rags and paper towels
  6. Toilet brush
  7. Sponges and brush
  8. White vinegar
  9. Empty spray bottle

What cleaning supplies do you use?

We ask that each client provide their own cleaning supplies, including liquids & tools. The reason for this is that everyone has their own preferences and needs when it comes to cleaning products. Some of our customers may be allergic to certain products or have a preference for all-natural cleaning solutions. For your health and ours, we prefer to use the most effective and least toxic products available.

Please download our checklist of supplies needed for a complete cleaning.
Download List
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